ERASAZ

PRE-CONTRACT INFORMATION FORM

 

Last updated: 9 August 2026

 

1. PURPOSE AND SCOPE

 

This Pre-Contract Information Form has been prepared in accordance with Turkish Consumer Protection Law No. 6502 and the Turkish Regulation on Distance Contracts to inform the Consumer before placing an order through www.erasaz.com and assuming a payment obligation.

 

This Form applies to sales of physical products, personalized or made-to-order products, digital content and one-year digital access. The product, quantity, price, taxes, delivery charge, discount, currency, payment method and delivery method specific to each order are displayed in the order summary at checkout and form an integral part of this Form.

 

2. SELLER INFORMATION

 

Legal business name: ERAS MÜZİK ALETLERİ

Tax office: Şahinbey

Tax number: 0850058939

Address: Akyol Mah. Tufan Hamam Sk. No: 2 B/A, Şahinbey / Gaziantep / Türkiye

Telephone: +90 530 039 03 09

Email: erasazbaglama@gmail.com

Website: www.erasaz.com

 

3. BUYER AND ORDER INFORMATION

 

The Buyer's name or business name, delivery and billing addresses, telephone number and email address are the details provided during checkout. The Buyer must verify the accuracy of this information before completing the order.

 

The order number, order date, name and essential characteristics of the product or service, quantity, unit price and total price, taxes, discounts, delivery charge, currency, payment method and delivery option are shown in the order summary at checkout.

 

4. ESSENTIAL CHARACTERISTICS OF PRODUCTS AND SERVICES

 

The essential characteristics of the product or service are explained on the relevant product page. Product photographs are prepared to represent the product as accurately as reasonably possible; minor differences in colour or texture may occur because of screens, lighting and natural materials.

 

Instruments containing wood or hand craftsmanship may naturally vary in grain, pattern, shade, colour transition and other material characteristics. These natural variations are part of the product's individual character and do not, by themselves, constitute a defect unless they affect the product's function or a characteristic expressly agreed in the order.

 

The dimensions, neck specifications, wood, colour, electronics, inscriptions, ornamentation and other technical details of personalized products are confirmed with the Buyer before ordering through the product page, quotation, order note or written communication.

 

5. PRICE, TAXES AND PAYMENT

 

Before payment details are entered and the order is confirmed, the total amount payable by the Buyer is displayed in the order summary, including the price of the product or service, taxes, any delivery charges, additional services and discounts.

 

Payments are processed through the iyzico payment infrastructure using the card and other payment methods offered at checkout. Instalment options may vary depending on the issuing bank, card type, order value and the options displayed at checkout. Interest, instalment charges and other conditions applied by the bank are the responsibility of the relevant bank.

 

ERAS MÜZİK ALETLERİ does not store the complete card details or security code. The order is formed when payment has been successfully completed and the Seller has confirmed the order electronically.

 

6. STOCK, PRODUCTION AND DELIVERY

 

Unless otherwise stated on the product page, in-stock physical products are generally prepared for dispatch within 1–3 business days after order and payment confirmation. Deliveries within Türkiye are usually completed within 3–5 business days after dispatch.

 

The production and dispatch period for personalized or made-to-order products is stated separately on the product page, quotation, order note or written confirmation with the Buyer.

 

For consumer transactions, the statutory maximum delivery period under applicable law shall be observed. If supply or production of the ordered product becomes impossible, the Buyer shall be informed without delay and all amounts collected shall be refunded within the statutory period. A substitute product shall not be sent without the Buyer's express consent.

 

Delivery times are estimates. Delays may occur because of remote locations, seasonal volume, weather conditions, public holidays, carrier operations, customs procedures or force majeure events.

 

7. PACKAGING, INSURANCE AND ACCEPTANCE OF DELIVERY

 

Physical products are packaged with protective materials, foam or polystyrene supports appropriate to their structure and sensitivity. Where reasonably possible, they undergo an expert pre-shipment inspection and are dispatched with insurance during transit.

 

The Buyer is advised to inspect the outer packaging at delivery. If crushing, tearing, moisture, puncture or other visible damage is present, the Buyer should request a damage report from the carrier; where possible, the package should not be accepted, the condition should be recorded by photograph or video, and the Seller should be notified without delay. These records facilitate the assessment and insurance process. The absence of such records does not, by itself, remove the Consumer's mandatory statutory rights concerning defective goods.

 

8. RIGHT OF WITHDRAWAL FOR DELIVERIES WITHIN TÜRKİYE

 

For sales of physical products delivered within Türkiye to a Buyer acting as a consumer, where no statutory exception applies, the Buyer may exercise the right of withdrawal without giving any reason and without paying a penalty within 14 days from the date of delivery. If goods within a single order are delivered separately, the period begins upon delivery of the final item. The Buyer may also exercise the right of withdrawal before delivery.

 

The withdrawal notice must be submitted within the 14-day period by an unequivocal statement sent to erasazbaglama@gmail.com or through one of the contact channels above. The Buyer should retain evidence that the notice was sent.

 

Unless the Seller states that it will collect the product, the Buyer must send it within 14 days after submitting the withdrawal notice, using the method directed by the Seller. The Buyer must contact the Seller before choosing a carrier or return address. For domestic withdrawal returns made in accordance with the Seller's instructions, no return cost contrary to applicable legislation shall be imposed on the Consumer.

 

Where the right of withdrawal is validly exercised, collected amounts shall be refunded, within the time and under the conditions prescribed by applicable law, using a payment method compatible with the one originally used by the Buyer. The time required by the bank or payment service provider to credit the refund is beyond the Seller's control.

 

9. CONDITION OF RETURNED PRODUCTS AND DIMINISHED VALUE

 

A returned product must be packaged completely and securely with its original box, protective components, case, documents, gifts and all accessories, where supplied.

 

Merely opening the original box does not automatically remove the right of withdrawal. However, any actual diminished value caused by handling beyond what is necessary for ordinary examination—including scratches, impacts, stains, odours, electronic or physical alterations, missing accessories, or loss or damage to the original box and protective components—may be charged to the Buyer to the extent permitted by applicable law.

 

Strings that have been installed, cut, tensioned or used, and consumable products that have been fitted, may lose their resale suitability. Requests concerning such products shall be assessed according to the nature and condition of the product and applicable law.

 

10. PRINCIPAL EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

 

Under applicable law, the right of withdrawal is unavailable, in particular, for the following contracts:

 

• Personalized products manufactured according to the Buyer's selected measurements, neck specifications, wood, colour, electronics, inscriptions, ornamentation, personalization or other features, or products otherwise adapted from their standard form specifically for the Buyer.

• Digital content, online video training and services performed instantly in an electronic environment where performance begins before the end of the withdrawal period with the Buyer's express consent.

• Mouthpieces, reeds, in-ear products and similar goods whose protective packaging, seal or package has been opened after delivery and whose return would be unsuitable for health or hygiene reasons.

• Intangible products supplied instantly in an electronic environment, activated licences, download links and redeemed digital codes.

• Other goods and services for which applicable law excludes the right of withdrawal.

 

These exceptions do not remove the Consumer's mandatory statutory rights where a product is defective or does not conform to the order.

 

11. PERSONALIZED AND MADE-TO-ORDER PRODUCTS

 

Production of a personalized product begins after payment and approval of the required specifications have been completed. Once production has begun, discretionary cancellation or alteration is not accepted to the extent permitted by applicable law.

 

If a personalized product is defective or does not conform to the approved specifications, the Consumer retains all statutory remedies, including repair, replacement with a conforming equivalent, a price reduction or, where the legal conditions are met, termination of the contract and refund.

 

12. DIGITAL CONTENT AND ONE-YEAR ACCESS

 

Digital video training is purchased with a single payment. Unless expressly stated otherwise in the order, access remains valid for one year from activation. There is no automatic renewal or recurring charge; access ends automatically when the period expires.

 

Where access to digital content is supplied before the end of the withdrawal period with the Buyer's consent, the Buyer is informed that the right of withdrawal will be lost once access begins. If access has not yet begun, the Buyer's rights shall be assessed under applicable law.

 

Use of digital content requires an internet connection, a compatible device and an up-to-date web browser. Internet access, device and connection costs are the Buyer's responsibility. Digital access is personal to the Buyer. The account, password, videos, links or content may not be shared with third parties, copied, recorded, republished or used commercially.

 

13. SALES OUTSIDE TÜRKİYE

 

For orders delivered outside Türkiye, international standard post or DHL Express international expedited shipping may be selected where offered at checkout. International standard delivery usually takes 15–21 days. DHL Express international delivery usually takes 4–5 business days and may exceptionally take 7–8 business days. These periods are estimates and do not guarantee the time spent in customs.

 

The Buyer is responsible for checking the import requirements of the destination country and for paying customs duty, VAT, fees, storage, processing, representation, reshipment and similar import charges. Inspections, delays, seizures, permits or document requests arising from customs, carriers or local authorities are beyond the Seller's control. The Seller's own fault and any mandatory law remain reserved.

 

For orders outside Türkiye, ERASAZ does not offer a voluntary easy-return service for change of mind or dissatisfaction. Any mandatory consumer rights applicable in the destination country remain reserved. In the event of an alleged defect, incorrect product or transit damage, the Buyer must contact ERASAZ and obtain written instructions before sending the product.

 

The Buyer is responsible for transportation, insurance, export, import, customs and other costs of any international return made without the Seller's prior written approval. If the product cannot enter Türkiye, cannot be cleared through customs or does not physically reach the Seller for a reason attributable to the Buyer, the resulting risks and costs are borne by the Buyer. Unless mandatory law requires otherwise, no refund becomes due before the product has physically reached the Seller and has been inspected.

 

14. DEFECTIVE PRODUCTS, WARRANTY AND COMPLAINTS

 

If the Buyer believes that a product is defective, damaged or different from the order, the Buyer should contact the Seller as soon as reasonably possible and provide the order number together with photographs or video showing the issue. If a defect is established, the Consumer's statutory remedies under Turkish Consumer Protection Law No. 6502 and other applicable legislation shall apply.

 

ERASAZ-branded products are covered by a two-year warranty against defects arising from manufacturing, materials and workmanship. The duration and scope of any commercial warranty for other brands may vary according to the product page, warranty document and the conditions of the manufacturer, importer or authorized service provider. The absence of a commercial warranty does not remove the Consumer's mandatory statutory rights concerning defective goods.

 

Requests and complaints may be submitted to the Seller using the telephone number or email address stated above.

 

15. DISPUTE RESOLUTION

 

For consumer disputes in Türkiye, the Consumer Arbitration Committees and Consumer Courts at the Consumer's place of residence or the place where the transaction was concluded shall have jurisdiction in accordance with the monetary thresholds and jurisdictional rules in force. Any other rights of application arising from mandatory law remain reserved.

 

16. ACCEPTANCE AND RETENTION OF PRE-CONTRACT INFORMATION

 

Before completing the order, the Buyer acknowledges having had the opportunity to read and understand the essential characteristics of the product or service, the Seller's information, the total price including taxes and delivery charges, the payment and delivery conditions, the right of withdrawal and its exceptions.

 

This Form, the order-specific order summary and the Distance Sales Agreement are accepted electronically through the mandatory approval presented before payment. A copy of this Form and the order information is retained electronically in connection with the order record.

 

The Buyer understands that placing the order creates an obligation to pay and confirms the order accordingly.