ERASAZ

DISTANCE SALES AGREEMENT

 

Last updated: 9 August 2026

 

1. PARTIES

 

SELLER

Legal business name: ERAS MÜZİK ALETLERİ

Tax Office: Şahinbey

Tax Number: 0850058939

Address: Akyol Mah. Tufan Hamam Sk. No: 2 B/A, Şahinbey / Gaziantep / Türkiye

Telephone: +90 530 039 03 09

Email: erasazbaglama@gmail.com

Website: www.erasaz.com

 

BUYER

The Buyer’s name or business name, delivery and billing addresses, telephone number, and email address are the details provided during checkout. The Buyer confirms that the information supplied is accurate and current.

 

The Seller and Buyer are each referred to as a “Party” and together as the “Parties”.

 

2. SUBJECT AND SCOPE OF THE AGREEMENT

 

This Agreement governs the Parties’ rights and obligations concerning the sale and delivery of physical products ordered electronically by the Buyer through www.erasaz.com, together with the supply of digital content or time-limited digital-access services.

 

The order summary, including the name and essential characteristics of the product or service, quantity, sale price, tax, delivery charge, discounts, selected payment and delivery methods, and total price, forms an integral part of this Agreement. By completing the order, the Buyer confirms that they have read and accepted the pre-contract information, this Agreement, and the order summary, and understand that the order creates an obligation to pay.

 

Rights granted exclusively to consumers do not apply to Buyers acting for commercial or professional purposes. Such transactions are governed by the applicable general legal provisions.

 

3. PRODUCTS, PRICES, AND PAYMENT

 

The essential characteristics and current sale prices of products and services are displayed on the relevant product page and in the order summary at checkout. If an obvious typographical or system error is identified, the Seller will notify the Buyer before dispatch. If the Buyer does not accept the corrected terms, the order will be cancelled and any payment collected will be refunded.

 

Payments are processed through the iyzico payment infrastructure using the cards and other payment methods available at checkout. Instalment options may vary according to the issuing bank, card type, order value, and the options available at the time of payment. Any interest, instalment charge, or other conditions imposed by the bank are the bank’s responsibility. The Seller does not store card details in its own systems.

 

The order is formed when payment has been completed successfully and the Seller has confirmed the order electronically. If the payment is cancelled by the bank or payment service provider, or is not transferred to the Seller, the Seller is not obliged to deliver the order.

 

4. STOCK, PREPARATION, AND DELIVERY

 

Unless otherwise stated on the product page, physical products held in stock are generally prepared for dispatch within 1–3 business days after order and payment confirmation. Deliveries within Türkiye usually take approximately 3–5 business days after dispatch. These timeframes are estimates and may vary due to remote destinations, seasonal demand, weather conditions, public holidays, carrier operations, or force majeure events.

 

The production and dispatch time for personalised, custom-made, or made-to-order products is stated separately on the product page, quotation, order note, or written confirmation provided to the Buyer.

 

For consumer transactions, the Seller complies with the statutory maximum delivery period. If supply or production of the ordered product becomes impossible, the Buyer will be informed without delay and the relevant order payment will be refunded within the period prescribed by law. A substitute product will not be supplied without the Buyer’s express approval.

 

5. PROTECTIVE PACKAGING, INSURANCE, AND DELIVERY INSPECTION

 

Physical products are carefully packed using protective materials and foam or polystyrene supports appropriate to the product’s construction and sensitivity. Where reasonably possible, products are inspected by a specialist before dispatch and are shipped with insurance covering the transportation period.

 

The Buyer is advised to inspect the exterior packaging at delivery. If crushing, tearing, moisture, punctures, or other visible damage is found, the Buyer should request a carrier damage report, refuse delivery where reasonably possible, document the condition with photographs or video, and notify the Seller without delay. Such records facilitate inspection and insurance claims; the absence of a record does not, by itself, remove the Buyer’s mandatory statutory rights concerning defective goods.

 

6. RIGHT OF WITHDRAWAL FOR DOMESTIC SALES IN TÜRKİYE

 

For sales of physical products made to consumers in Türkiye that do not fall within a statutory exception, the Buyer may exercise the right of withdrawal without giving a reason within 14 days of receiving the product. Where products under a single order are delivered separately, this period begins upon delivery of the final product.

 

The Buyer may also exercise the right of withdrawal before the product has been delivered.

 

The withdrawal notice must be sent within the 14-day period by an unambiguous statement to erasazbaglama@gmail.com or through one of the Seller’s contact channels stated above. The Buyer should retain evidence showing that the notice was sent to the Seller.

 

Unless the Seller offers to collect the product, the Buyer must return it within 14 days after giving notice of withdrawal, using the return method directed by the Seller. The Buyer must contact the Seller before selecting a carrier or return address. Where the Buyer follows the Seller’s return instructions, no return cost may be imposed on the consumer contrary to applicable law.

 

Where the right of withdrawal is exercised correctly, the refund will be made in accordance with the periods and conditions prescribed by applicable law and through a method compatible with the payment instrument used by the Buyer. The time required for the bank or payment service provider to credit the amount to the Buyer’s account is outside the Seller’s control.

 

7. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

 

Under applicable law, the right of withdrawal is unavailable principally for the following contracts:

 

• Personalised or custom-made products manufactured according to the Buyer’s chosen dimensions, neck specifications, wood, colour, electronics, inscription, engraving, personalisation, or other requirements, or products otherwise altered from their standard form for the Buyer.

• Digital content, online video lessons, and services performed immediately in an electronic environment where supply has begun with the Buyer’s express consent before expiry of the withdrawal period.

• Products whose protective packaging, tape, seal, or wrapping has been opened after delivery and which are unsuitable for return for health or hygiene reasons, including mouth-contact wind-instrument products, mouthpieces, reeds, and in-ear products.

• Intangible products delivered immediately in electronic form, activated licences, download links, and redeemed digital codes.

• Other goods and services identified by applicable law as being excluded from the right of withdrawal.

 

Strings that have been installed, cut, tensioned, or used, and consumable components that have been fitted, may lose their resale suitability. Requests concerning these products will be assessed according to the product’s nature and applicable law. Where no statutory exception applies, opening the packaging alone does not automatically remove the right of withdrawal; however, the Buyer may be responsible for diminished value caused by handling or use beyond what is necessary for an ordinary inspection.

 

These exceptions do not remove the Buyer’s mandatory statutory remedies where a product is defective or does not conform to the Agreement.

 

8. PERSONALISED AND MADE-TO-ORDER PRODUCTS

 

The technical specifications, price, and estimated production period of a personalised product are confirmed with the Buyer before the order is placed. Production begins after payment and the required specification approvals have been completed. Once production has begun, changes or discretionary cancellation will not be accepted to the extent permitted by applicable law.

 

Variations in grain, pattern, tone, minor colour transitions, and natural materials are part of the individual character of instruments incorporating wood and hand craftsmanship. Unless they affect the product’s function or a characteristic expressly agreed in the order, such variations do not by themselves constitute a defect.

 

If a personalised product is defective or does not conform to the approved specifications, the Buyer retains any statutory remedies that apply, including repair, replacement with a conforming product, a price reduction, or termination of the contract where the legal conditions are met. The appropriate remedy will be determined according to the nature of the defect and applicable law.

 

9. CONDITION OF RETURNED PRODUCTS AND DIMINISHED VALUE

 

A product returned under the right of withdrawal must be securely packed together with the product itself and, where supplied, its original box, protective components, case, documents, complimentary items, and all accessories. The Buyer should handle the product only to the extent necessary to establish its nature, characteristics, and functioning, as would be permitted during an inspection in a physical store.

 

The Buyer may be responsible for diminished value resulting from use beyond an ordinary inspection, scratches, impact damage, dirt, odours, missing accessories, removed serial numbers or labels, electronic or physical intervention, cut strings, or loss of the original box or protective components. Opening the original box alone does not remove the right of withdrawal. However, where loss of or damage to the box affects safe transportation or resale value, the resulting actual loss in value may be taken into account.

 

To the extent permitted by law, damage or use attributable to the Buyer that makes the product unsuitable for resale may be deducted from the refund. Rights relating to defective goods remain unaffected.

 

10. DIGITAL VIDEO LESSONS AND ONE-YEAR ACCESS

 

Digital video lessons are purchased with a single payment and, unless expressly stated otherwise in the order, access remains valid for one year from activation. There is no automatic renewal or recurring charge. Access ends automatically when the one-year period expires.

 

Digital content may be supplied before expiry of the withdrawal period with the Buyer’s express consent. The Buyer acknowledges that, once access has begun, the right of withdrawal is lost where provided by applicable law. The required consent must be obtained before payment when purchasing a digital product. If access has not yet begun, any applicable rights will be assessed under the law in force.

 

Digital access is personal to the Buyer. Accounts, passwords, videos, links, and content may not be transferred, shared, reproduced, recorded, republished, or used commercially. Temporary interruption may occur due to technical security, maintenance, or force majeure; the Seller will use reasonable efforts to restore access.

 

11. DEFECTIVE PRODUCTS, WARRANTY, AND TECHNICAL SUPPORT

 

If the delivered product is believed to be defective, damaged, or inconsistent with the order, the Buyer should contact the Seller as soon as reasonably possible and provide the order number together with photographs or video showing the issue. If inspection confirms a defect, the Buyer’s statutory remedies under Turkish Consumer Protection Law No. 6502 and other applicable legislation will apply.

 

ERASAZ-branded products are covered by a two-year warranty against manufacturing, material, and workmanship defects. The commercial warranty period and coverage for products from other brands may vary according to the product page, warranty certificate, and the terms of the manufacturer, importer, or authorised service centre. The absence of a commercial warranty does not remove a consumer’s mandatory statutory rights concerning defective goods.

 

Normal wear and tear; strings, batteries, and similar consumables; humidity, temperature, or improper storage; impact, liquid contact, misuse, unauthorised intervention; and routine maintenance or adjustment requirements are not covered by the warranty. Transport costs required to remedy a defect covered by the warranty will not be charged to a consumer. For maintenance, personal setup, modification, and user-caused issues unrelated to a defect, service fees and outbound and return transport costs are the Buyer’s responsibility.

 

12. SALES OUTSIDE TÜRKİYE

 

For orders delivered outside Türkiye, international standard post or DHL Express international expedited shipping may be selected where offered at checkout. International standard delivery usually takes approximately 15–21 days. DHL Express international delivery usually takes approximately 4–5 business days and may extend to 7–8 business days in exceptional circumstances. These are estimates and do not guarantee the time required for customs clearance.

 

The Buyer is responsible for checking the import requirements of the destination country and for paying customs duties, VAT, taxes, storage, processing, representation, re-dispatch, and similar import-related charges. Inspections, delays, seizure, permits, and document requests arising from customs authorities, carriers, or local authorities are outside the Seller’s control. The Seller’s own fault and any mandatory legal provisions remain reserved.

 

ERASAZ does not offer a voluntary “easy return” or change-of-mind return service for orders delivered outside Türkiye. Any mandatory consumer rights applicable in the destination country remain unaffected. In the event of an alleged defect, incorrect product, or shipping damage, the Buyer must contact the Seller and obtain written instructions before sending the product.

 

For international returns made without the Seller’s written approval, all transport, insurance, export, import, customs, and other expenses are the Buyer’s responsibility. If the product cannot enter Türkiye, cannot be cleared through customs, or does not physically reach the Seller because of incomplete or inaccurate declarations by the Buyer, failure to provide required documents, failure to pay charges, selection of an unsuitable carrier, customs or carrier procedures, or another cause attributable to the Buyer, the resulting risks and expenses are the Buyer’s responsibility. Unless mandatory law requires otherwise, no refund becomes due before the product has physically reached and been inspected by the Seller.

 

Nothing in this section affects any non-waivable consumer rights under the mandatory law of the destination country.

 

13. INTELLECTUAL PROPERTY

 

Intellectual property rights in the ERASAZ name, designs, photographs, videos, educational materials, text, and other original content belong to their respective rights holders. A purchase does not grant the Buyer the right to reproduce, sell, share, or commercially exploit such content.

 

14. PERSONAL DATA AND ELECTRONIC COMMUNICATIONS

 

Personal data required to establish and perform an order is processed in accordance with applicable law, the Privacy Policy, and the relevant privacy notices published on the website. Consent to marketing electronic communications is obtained separately from acceptance of this Agreement and is not a mandatory condition of placing an order.

 

15. FORCE MAJEURE

 

A Party unable to perform an obligation because of a natural disaster, war, epidemic, strike, government decision, transport or customs restriction, communications or infrastructure failure, or a similar event beyond that Party’s reasonable control must notify the other Party as soon as reasonably possible. Force majeure does not remove a consumer’s rights under mandatory law.

 

16. REQUESTS, COMPLAINTS, AND DISPUTE RESOLUTION

 

The Buyer may submit requests and complaints to the Seller using the telephone number or email address stated above. For consumer disputes arising from transactions in Türkiye, the Consumer Arbitration Committees and Consumer Courts at the Buyer’s place of residence or the place where the transaction was concluded have jurisdiction, subject to the monetary thresholds and jurisdictional rules in force. The Parties’ other rights of application under mandatory law remain unaffected.

 

17. EFFECTIVE DATE AND ACCEPTANCE

 

This Agreement is formed electronically together with the order-specific Pre-Contract Information Form and order summary when the Buyer selects the mandatory approval tick presented at checkout and completes the order. A copy of the Agreement is stored electronically in connection with the order record. The Buyer confirms that they had the opportunity to read, save, and accept the Agreement before placing the order.

 

If any provision becomes contrary to mandatory law or invalid, it will be disapplied only to the extent necessary and the remaining provisions will continue in effect. No provision that limits a consumer’s rights under mandatory law will be enforced against the consumer.