ERASAZ

MEMBERSHIP AND DIGITAL CONTENT ACCESS AGREEMENT

 

Last updated: 9 August 2026

 

1. PARTIES

 

SERVICE PROVIDER

Legal business name: ERAS MÜZİK ALETLERİ

Tax office: Şahinbey

Tax number: 0850058939

Address: Akyol Mah. Tufan Hamam Sk. No: 2 B/A, Şahinbey / Gaziantep / Türkiye

Telephone: +90 530 039 03 09

Email: erasazbaglama@gmail.com

Website: www.erasaz.com

 

USER

The User's name or business name, email address, telephone number and other account information are the details provided during registration or purchase.

 

The Service Provider and User are each referred to as a “Party” and together as the “Parties”.

 

2. SUBJECT AND SCOPE

 

This Agreement governs the Parties' rights and obligations concerning the creation and use of an account on www.erasaz.com and, where purchased, personal access for a specified period to pre-recorded digital video content.

 

Website membership is free. Creating an account does not require the User to purchase digital content or make any payment. Paid digital-content access is supplied only following a separate order and successful payment.

 

3. CREATION OF A MEMBERSHIP ACCOUNT

 

The User must provide accurate, current and personally attributable information during registration. An account may not be created using another person's identity or contact details. The User is responsible for updating account details when they change.

 

Persons under the age of eighteen may create an account or purchase paid digital content only with the knowledge and consent of a parent or legal guardian.

 

The Service Provider may request reasonable additional information for security checks or account verification. Use of accounts containing false or incomplete information, being misused or creating a security risk may be temporarily restricted.

 

4. ACCOUNT SECURITY

 

The membership account is personal to the User. The User must keep passwords, verification codes and account-access information confidential and take appropriate precautions when using shared or unsecured devices.

 

If the User believes that the account has been accessed without authorization or that credentials have been compromised, the User must notify the Service Provider without delay. Reasonable security measures will be taken following notification. The Service Provider's own fault and responsibilities under mandatory law remain unaffected.

 

5. USE AND TERMINATION OF MEMBERSHIP

 

The User must use the account in accordance with law, this Agreement and good faith. Interfering with site security, gaining unauthorized access, distributing malicious software, automated data extraction, creating fraudulent transactions, harassing other users or infringing third-party rights is prohibited.

 

The User may request account closure through the contact channels stated above. Account closure does not prevent records relating to completed orders, statutory retention duties, ongoing disputes or previously purchased digital access from being retained for the period required by law.

 

6. NATURE OF THE DIGITAL CONTENT

 

The purchased product is a personal right of access through the website to the pre-recorded video, audio, text, visual or similar digital content described on the product page.

 

Unless expressly stated otherwise in the order, the service does not include live sessions, individual consultancy, examinations, performance assessment, diplomas, certificates, official qualifications or approval by the Turkish Ministry of National Education. Viewing the content does not guarantee any particular result, skill level, income or achievement.

 

The content list, scope, access period, price and technical requirements are displayed on the product page and in the order summary at checkout and form an integral part of this Agreement.

 

7. PRICE AND PAYMENT

 

Digital-content access is purchased through a single payment. Payments are processed through the iyzico payment infrastructure using the card and other methods offered at checkout. Instalment options may vary depending on the issuing bank, card type, order value and the options displayed at checkout.

 

Interest, instalment charges or other conditions applied by the bank are the responsibility of the relevant bank. ERAS MÜZİK ALETLERİ does not store complete card details or the card security code.

 

Paid access will not begin, or access already activated may be suspended, if payment is not successfully completed or is cancelled by the bank or payment service provider.

 

8. ACCESS PERIOD AND RENEWAL

 

Unless expressly stated otherwise in the order, digital-content access remains valid for one year from activation. Activation is the date on which the content is assigned to the User's account and made accessible.

 

There is no automatic renewal or recurring charge. Access ends automatically at the end of the one-year period. A User wishing to continue access may make a new purchase under the terms offered at that time.

 

9. RIGHT OF WITHDRAWAL AND REFUNDS

 

Where access to digital content is made available before the end of the withdrawal period with the User's express consent, the User is informed in advance that the right of withdrawal will be lost once access begins. Where the User accepts this through the mandatory approval presented before payment and access begins, the right of withdrawal may not be exercised to the extent permitted by applicable law.

 

If access has not yet begun, the User's withdrawal and refund request will be assessed under applicable law. Mandatory consumer remedies remain unaffected where the content cannot be opened at all, differs materially from what was ordered or is unusable because of a persistent technical problem attributable to the Service Provider.

 

Inability to access arising solely from the User's device, internet connection, browser settings, forgotten password, unsupported software or another User-related cause does not by itself constitute a defect or grounds for a refund. The Service Provider will nevertheless provide reasonable technical guidance.

 

10. PERSONAL-USE LICENCE AND INTELLECTUAL PROPERTY

 

Purchase does not transfer ownership of the digital content. The User receives only a personal, limited, non-transferable and non-commercial right of use for the access period.

 

Intellectual property rights in the ERASAZ name, website, videos, audio, images, text, graphics, methods, recordings and other content belong to the relevant rights holder.

 

Downloading, screen or audio recording, copying, reproduction, sharing, republication, sale, rental, public or group display, providing links or passwords to third parties, or commercial use of the content is prohibited except for features expressly permitted on the product page.

 

11. ACCOUNT SHARING AND ACCESS RESTRICTIONS

 

Each purchase grants access only to the purchasing User. If the same account is used by multiple persons, accessed from an unusual number of devices or locations, technical safeguards are bypassed or unauthorized distribution is detected, access may be temporarily restricted for security purposes.

 

Where an infringement is clear and serious or continues despite warning, the account and digital access may be terminated, subject to mandatory law. Where reasonably possible, the Service Provider will inform the User of the infringement and provide an opportunity to remedy it.

 

12. TECHNICAL REQUIREMENTS AND SERVICE CONTINUITY

 

Use of the digital content requires an internet connection, compatible device, current web browser and, where necessary, audio or video playback capabilities. Internet, device and connection costs are the User's responsibility.

 

Temporary interruptions may occur due to maintenance, security updates, infrastructure work, hosting-service interruptions, internet failures or force majeure. The Service Provider will use reasonable efforts to resolve interruptions within its control.

 

Content may be updated for technical quality, security or coherence. The essential content or access period purchased by the User should not be materially reduced to the User's detriment. Mandatory consumer rights remain unaffected in the event of a compulsory and permanent service interruption.

 

13. USER CONTENT AND COMMUNICATIONS

 

Any comment, message, review or other material submitted by the User must comply with law, personality rights and intellectual property rights. Content that is unlawful, abusive, misleading, promotional, harmful or infringes third-party rights may be removed.

 

Service communications necessary for orders, account security, payment, access and contractual performance may be sent to the User. Consent to commercial electronic communications and marketing is obtained separately from this Agreement and is not mandatory for membership or purchase.

 

14. PERSONAL DATA

 

Personal data processed in connection with membership and digital access is handled in accordance with applicable law and the Privacy Policy and Personal Data Notice published on the website. Information required during payment may be processed by iyzico and the relevant financial institutions under their own legal obligations.

 

15. LIMITS OF RESPONSIBILITY

 

The Service Provider must supply the digital content in accordance with the scope and access period described on the product page. How the User applies the content, the User's individual practice level, device, internet connection or outcomes arising from third-party services are outside the Service Provider's control.

 

This section does not apply so as to exclude or restrict liability for the Service Provider's intent, gross negligence, personal-data security obligations or the User's rights under mandatory consumer law.

 

16. FORCE MAJEURE

 

A Party unable to perform an obligation because of natural disaster, war, epidemic, strike, government decision, communications or infrastructure failure, cyberattack or a similar event beyond that Party's reasonable control must notify the other Party as soon as reasonably possible. Force majeure does not remove the User's rights under mandatory consumer law.

 

17. CHANGES TO THIS AGREEMENT

 

The Service Provider may update this Agreement prospectively where required by law or service needs. The access period and essential rights previously purchased by a User may not be materially changed to the User's detriment without the User's express acceptance or a mandatory legal reason.

 

Material changes will be announced through appropriate communication channels. New purchases made after a change are governed by the version in force on the purchase date.

 

18. REQUESTS, COMPLAINTS AND DISPUTE RESOLUTION

 

The User may submit requests and complaints to the Service Provider using the telephone number or email address stated above.

 

For consumer disputes arising from transactions in Türkiye, the Consumer Arbitration Committees and Consumer Courts at the User's place of residence or the place where the transaction was concluded have jurisdiction, subject to the monetary thresholds and jurisdictional rules in force. Any other rights under mandatory law remain unaffected.

 

19. EFFECTIVE DATE AND ELECTRONIC ACCEPTANCE

 

The membership provisions take effect when the User provides electronic acceptance during account creation. The paid digital-content provisions take effect together with the order summary, Pre-Contract Information Form and Distance Sales Agreement when the User selects the mandatory approval presented at checkout and completes the order.

 

The User confirms having read and accepted that the purchase creates an obligation to pay; the content will be made accessible following approval; once access begins, the right of withdrawal may be lost to the extent permitted by applicable law; access is valid for one year in return for a single payment; and no automatic renewal applies.

 

The Agreement and order records are retained electronically as required by law. If a provision becomes contrary to mandatory law, it will be disapplied only to the extent necessary and the remaining provisions will continue in effect.